TERMS & CONDITIONS

Policy of Service

Payment 
Payment is via credit card on our automatic booking platform or over the phone if you book through a consultation. Payment will be processed on the 1st of every month before your service.

 

Insured and Bonded 
We are insured and bonded. Also, our in-house trained and certified cleaning professionals were thoroughly vetted before hiring.

 

Build-up of Mold or Hardwater Stains 

We will make every effort to remove these stains. But if it's not possible, we'll offer to set up a special treatment service at a separate charge. This is not typical but can occur when regular maintenance has not been implemented.

 

Reschedule and Cancellation Policy 
To best serve you and our other clients, and allow time to coordinate our cleaners, we require at least 72 hours notice to reschedule your service. If notice is less than 24 hours, a $20 fee will be charged. If the cleaner arrives and they are unable to enter your home, or you require a last-minute cancellation, a $35 fee will be charged. Because we charge on the 1st of every month before your service, we prefer to reschedule the service rather than cancel it. Thank you in advance for your understanding.

 

Holidays 
Our staff and cleaners do not work on these federal holidays: New Year's Day, President's Day, Memorial Day, Thanksgiving, Christmas, Fourth of July, and Labor Day. Price changes 
YCC requires a quarterly check-in to evaluate your service and make necessary changes to pricing or schedules. We do this via an in-person check-up with one of our cleaning specialists, a questionnaire emailed to the customer, and a time management review of the cleaning of their home.

 

Unhappy With Your Service 
Our holistic cleansing specialists are trained to perform a highly detailed cleaning plan. If you're dissatisfied, advise us within 24 hours, and we will gladly return and give extra attention to the desired area. We have a 100% satisfaction guarantee.

 

Damaged By Us 
We understand that accidents can happen. If something is damaged, YCC will respectively resolve the issue in a timely manner.

 

Home Cameras 
For the security of our staff and their extended families and/or relationships, you are required by California law to disclose the presence of surveillance.