TERMS & CONDITIONS
Policy of Service
Payment is via credit card on our automatic booking platform or over the phone if you book through a consultation. Payment will be processed on the 1st of every month before your service. You do have the option to set up a direct deposit as well.
Insured and Bonded
We are insured and bonded. Also, our in-house trained and certified cleaning professionals were thoroughly vetted before hiring.
Build-up of Mold or Hardwater Stains
We will make every effort to remove these stains. But if it's not possible, we'll offer to set up a special treatment service at a separate charge. This is not typical but can occur when regular maintenance has not been implemented.
Reschedule and Cancellation Policy
To best serve you and our other clients, and allow time to coordinate our cleaners, we require at least 72 hours notice to reschedule your service. If notice is less than 24 hours, a $20 fee will be charged. If the cleaner arrives and they are unable to enter your home, or you require a last-minute cancellation, a $35 fee will be charged. For ongoing services, we charge on the 1st of every month before your service. In order to accommodate any changes in your schedule, we encourage rescheduling rather than canceling, as this helps avoid any additional fees. Thank you in advance for your understanding.
Our staff and cleaners do not work on these federal holidays: New Year's Day, President's Day, Memorial Day, Thanksgiving, Christmas, Fourth of July, and Labor Day. Price changes
YCC requires a quarterly check-in to evaluate your service and make necessary changes to pricing or schedules. We do this via an in-person check-up with one of our cleaning specialists, a questionnaire emailed to the customer, and a time management review of the cleaning of their home.
Unhappy With Your Service
Our holistic cleansing specialists are trained to perform a highly detailed cleaning plan. If you're dissatisfied, advise us within 24 hours, and we will gladly return and give extra attention to the desired area. We have a 100% satisfaction guarantee.
Damaged By Us
We understand that accidents can happen. If something is damaged, YCC will respectively resolve the issue in a timely manner.
For the security of our staff and their extended families and/or relationships, you are required by California law to disclose the presence of surveillance.